Terms and Conditions for Truro Launderette
1.
Service Overview: Truro Launderette offers the following services:
·
Serviced Wash, Dry, and Fold: Laundry is washed, dried, and folded by
our staff.
·
Self-Service Washing and Drying: Customers can use our machines to wash
and dry their laundry.
·
Third-Party Services: Dry cleaning, curtain cleaning, and dress cleaning
are provided by a third-party company. Separate terms and conditions apply to
these services.
2.
Customer Responsibility: Customers must ensure that all items are
suitable for the selected service. Truro Launderette is not responsible for any
damage to items that are not suitable for washing, drying, folding or ironing.
3.
Drying times may vary depending on the material type and weight and
therefore the final price of a serviced wash or serviced dry is subject to
change.
4.
Self-Service Use: Customers using self-service machines must follow the
provided instructions. Truro Launderette is not liable for any damage caused by
misuse of the machines.
5.
Third-Party Services: For dry cleaning, curtain cleaning, and dress
cleaning, customers must refer to the separate terms and conditions provided by
the third-party company. Truro Launderette is not responsible for any issues
arising from these services.
6.
Refunds are not provided and we may offer to re-wash items as a form of
resolution if management deem there to be an issue our services.
7.
We cannot accept clothing above the value of £200.00.
8.
Truro Launderette does not guarantee the performance of colour catchers
and it is the customers responsibility to ensure the colourfastness of their
clothing and separating as required before washing.
9.
Complaints and Issues: Any complaints or issues regarding serviced wash,
dry, and fold services or self-service must be directed to Truro Launderette.
For third-party services, customers must contact the third-party provider
directly.
10.
Liability: Truro Launderette is not liable for any loss, damage, or
delay caused by third-party services. Customers must address any claims
directly with the third-party provider.
11.
Payment: Payment for all services must be made at the time of service.
Truro Launderette will collect payment for third-party services on behalf of
the third-party provider.
12.
Service Guarantee: Truro Launderette guarantees the quality of its
serviced wash, dry, and fold services. If customers are dissatisfied, they
should contact Truro Launderette for resolution. For third-party services,
customers must contact the third-party provider.
13.
Privacy: Customer information will be shared with third-party providers
solely for the purpose of completing the requested services. Truro Launderette
and the third-party providers are committed to protecting customer privacy.
14.
Changes to Terms: Truro Launderette reserves the right to amend these
terms and conditions at any time. Customers will be notified of any changes.
15.
Contact Information: For any inquiries or issues regarding Truro
Launderette services, customers can contact us at enquiries@trurolaunderette.co.uk.
For third-party services, customers should refer to the contact details
provided by the third-party provider.
Terms and Conditions for Launderette Services Provided
by LJ Laundry
1.
Service Provider: All dry cleaning, curtain cleaning and dress cleaning
services advertised and provided by this launderette are completed by LJ
Laundry, a third-party company.
2.
Service Description: LJ Laundry is responsible for dry cleaning, curtain
cleaning and dress cleaning as per the service options selected by the
customer.
3.
Customer Responsibility: Customers are required to ensure that all items
handed over for laundry are suitable the method of cleaning and / or pressing
requested. The launderette and LJ Laundry are not responsible for any damage to
items that are not suitable for these processes.
4.
Complaints and Issues: Any complaints, issues, or concerns regarding the
laundry services provided must be directed to LJ Laundry. The launderette is
not responsible for resolving these matters.
5.
Liability: Truro launderette is not liable for any loss, damage, or
delay caused by LJ Laundry. Customers must address any claims directly with LJ
Laundry.
6.
Payment: Payment for laundry and dry cleaning services must be made at
the time of drop-off. Truro launderette will collect payment on behalf of LJ
Laundry.
7.
Service Guarantee: LJ Laundry guarantees the quality of their services.
If customers are dissatisfied, they must contact LJ Laundry directly to seek
resolution.
8.
Privacy: Customer information will be shared with LJ Laundry solely for
the purpose of completing the laundry services. Both Truro launderette and LJ
Laundry are committed to protecting customer privacy.
9.
Changes to Terms: Truro launderette reserves the right to amend these
terms and conditions at any time. Customers will be notified of any changes.
10.
Contact Information: For any inquiries or issues, customers can contact
LJ Laundry at +44 1209 204640.