Privacy Policy

This privacy policy sets out how Truro Launderette uses and

protects any information that you give when you use this website.


Truro Launderette is committed to ensuring that your privacy

is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.


Truro Launderette may change this policy from time to time

by updating this page. You should check this page occasionally to ensure that you are happy with any changes.


This policy is effective from 2 February 2026.


What we collect

We may collect the following information:

  • Name

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer enquiries, surveys and/or offers


What we do with the information we gather

We require this information to understand your needs and

provide you with a better service, and in particular for the following reasons:


  • Internal record keeping

  • We may use the information to improve our services

  • We may periodically send promotional emails to subscribers of our newsletter about services, special offers or other information which we think you may find interesting, using the email address you have provided

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email and/or telephone

  • We may use the information to customise the website according to your interests


Security

We are committed to ensuring that your information is secure.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies

A cookie is a small file which asks permission to be placed

on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual by gathering and remembering information

about your preferences.


Truro Launderette uses Google Analytics, Microsoft Clarity

and cookies to collect information regarding how this website is used. When a user visits this site, non-personal information may be collected, including:

  • Pages visited

  • Frequency of visits

  • Duration of visits

  • Devices and browsers used

  • Visitor IP address

  • The domain name of the visitor’s internet service provider


Google may use and transfer information collected using Google

Analytics, subject to its applicable privacy policy.


We use traffic log cookies to identify which pages are being

used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis, and then the data is removed from the system.


Overall, cookies help us provide you with a better website

by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any personal information about you, other than the data you choose to share with us.


Most web browsers automatically accept cookies, but you can

usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.



Links to other websites

Our website may contain links to other websites or third-party

tools. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.

Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.



Controlling your personal information

If you have previously agreed to us using your personal information

for direct marketing purposes, you may change your mind at any time by writing to or emailing us at:


enquiries@trurolaunderette.co.uk


We will not sell, distribute or lease your personal information

to third parties unless we have your permission or are required by law to do so.


You may request details of personal information which we

hold about you under applicable data protection legislation. If you would like a copy of the information held on you, please write to:


Truro Launderette

Truro, TR1 3BN


If you believe that any information we are holding on you

is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.